Privacy And Security

Privacy and security are two of the biggest issues facing users of the Internet.
Here at floorsonline.co.uk, we understand that - which is why we want to assure everyone who visits our site that we follow the highest industry standards regarding safety, security and personal privacy. Privacy refers to information we obtain about you and the use we make of it in the course of our business.

If you don't find your concern addressed here, feel free to contact us by e-mail, phone (0800 731 2374) Monday to Saturday 9:00 AM to 5:00 PM GMT), or write to us at;

Floorsonline Ltd
Unit Z
Riverside Industrial Estate
Fazeley
STAFFS
B78 3RW

To ensure your peace of mind, and let you know exactly how we do business, here's a guide to our privacy policy:

Can someone get my credit card information and run up huge charges under my name?
When I visit your web site, what Information do you gather about me?
How does floorsonline.co.uk keep track of me in your Web site?
Does floorsonline.co.uk use cookies?
How do I interact with floorsonline.co.uk via e-mail?
Do you sell or share information about me with other companies?
What if I have additional questions about my privacy?


CAN SOMEONE GET MY CREDIT CARD INFORMATION AND RUN UP HUGE CHARGES UNDER MY NAME?

The simple answer is no. The credit card information you provide at floorsonline.co.uk is encrypted and secure. floorsonline.co.uk uses Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL technology is a highly sophisticated method of scrambling data as it travels from your computer to our Web site's servers.
Top


WHEN I VISIT YOUR WEB SITE, WHAT INFORMATION DO YOU COLLECT ABOUT ME?

At floorsonline.co.uk, your privacy and security are two of our highest priorities. We never collect any personal information about you unless you request a service that requires it. Then, we only ask for the specific information that is needed to satisfy your request. Any information you do provide is kept in the strictest confidence. So are all of your transactions on our Web site. The only profile or demographic information used is in summary reports. (A summary report, for instance, may state "100,000 people clicked on image_123 and, of those people, 60 percent were between the ages of 18 and 26.")


HOW DOES FLOORSONLINE.CO.UK KEEP TRACK OF ME AS I MOVE THROUGH YOUR WEB SITE?

In the original design for the Web, there was no way for a Web site to know whether one page request was connected to another. For most sites, this is fine. In an information only site, for example, each article is independent of the others. Visitors see what they want, then leave.

For floorsonline.co.uk and others selling on the Internet, this is a real problem. We want you to be able to select several products before purchasing them. We want the selection process and the checkout process to span more than one page. In other words, we need a way of keeping track of Web site sessions rather than merely page requests.

The way floorsonline.co.uk deals with this is with a "cookie" The cookie contains absolutely no personal information about you. It is completely unique to each user.The sole purpose is to enable us to know that the person who added product A to their basket is the same person as the one who wants produt B.
Top


DOES FLOORSONLINE.CO.UK USE COOKIES?

A cookie is a small data file that most Web sites write to your computer's hard drive when you visit them. A cookie file can contain information such as a user ID, which the site can use to track which pages on the site you've visited. By themselves, cookies can't be used to identify individuals. floorsonline.co.uk uses cookies to help keep track of your preferences so that we can tailor your shopping experience to better suit your needs. We also use cookies to monitor traffic patterns on our site, to let us know whether you've visited our site in the past, and to determine whether you came to our site from a particular Internet link or sponsored advertisement. If you disable the use of cookies on your browser, your access to floorsonline.co.uk is not possible. Unless you specifically tell us, we will never know your identity or how to reach you -- even though we assign a cookie to your computer.

Alliance partners, sponsors and advertisers on our site have the ability to assign a different cookie to you, a process that we do not control. Still, since cookies cannot be used to identify you in any way, advertisers will never know who you are, unless you tell them, and we will never give them your personal information.
Top


HOW DO I INTERACT WITH FLOORSONLINE.CO.UK VIA EMAIL?

If you would like us to respond to a question or an issue, please visit the Contact Us section of this site located by clicking on the HELP tab. We will use this information only to respond to you. We will not store this information in any structured database, and your message will be kept only in an electronic folder for future reference.

We read every message that comes to us. We will try to respond within 24-48 hours of its receipt. We never give out your e-mail address to anyone. At floorsonline.co.uk, we save messages and/or e-mail addresses from your messages only for a specific reason. We save messages if we think we'll need to refer to them later when we communicate with you.
Top


DO YOU SELL OR SHARE INFORMATION ABOUT ME WITH OTHER COMPANIES?

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We gather your personal information primarily so we can offer you compelling and easily accessible content. We use "traffic reports" (reports about the Web sites that send people to this site) so that we can choose the best places to reach people who are interested in shopping online.

We never share or sell e-mail addresses to anyone. (we hate spam as much as you do)

Mail Preference Service
Floorsonline Ltd
Unit Z
Riverside Industrial Estate
Fazeley
Staffs
B78 3RW

Companies that place advertisements on our site and our alliance partners' sites may collect information about you when you view or click on their ads. These companies have their own policies and practices concerning online privacy. We recommend that you read all advertisers' and alliance partners' privacy policies, which are found on their sites.
Top

WHAT IF I HAVE ADDITIONAL QUESTIONS ABOUT MY PRIVACY?

If you have any questions or comments about this Policy or regarding the use of customer information, you may contact us by email at privacy@floorsonline.co.uk. We will do our best to respond to your inquiry as quickly and thoroughly as possible.
Top

 



 
© Floorsonline.co.uk 2012. All Rights Reserved. | Privacy Policy | Terms And Conditions