Delivery Information

Costs

We offer free delivery on all orders over £350 plus VAT to mainland U.K. addresses, however a surcharge may be applied to some Northern Scotland and offshore addresses. Please feel free to phone for a quote for delivery charges in these areas or any off shore Islands.
For orders under £350.00, a delivery charge of £29.95 plus VAT will be applied

Delivery Schedule.

Larger flooring deliveries are made using commercial pallet carriers, smaller ones by parcel couriers such as TNT and City Link.

All orders are made to “Kerbside” . This means that the goods will be unloaded at the nearest point of access to the delivery address for the delivery vehicle. Pallet deliveries are generally made on vehicles with a tail lift; pallets are lowered down and wheeled to the nearest accessible point. Please note that drivers to not come inside your house or apartment building.

It is assumed that the delivery address will be accessible by lorry. If this is likely to be a problem i.e. the road is subject to vehicle weight or width restrictions, please inform us at the time of order and we will attempt to deliver on a smaller vehicle.

Deliveries are usually made within three working days of order throughout the UK. If your order is not stocked or unavailable for immediate despatch, we will call you giving you the option to cancel. Please note that you card will not be charged until the order is ready for dispatch.

If an order is required for the next working day, please contact us after placing the order and request next day delivery and we will endeavor to meet your requirements, subject to stock availability and remaining warehouse time available. Alternatively, you will be contacted within 2 working days of order by our warehouse staff or carriers to book in the delivery.

Please inspect your goods immediately on delivery; no claims with regard to damage items can be made after our courier has left the delivery address, unless signed for as damaged on delivery.

No liability can be accepted for costs caused by late deliveries or for any other reason.
Therefore we advise against booking tradesman for installation until the goods have been received.

Special Requirements

If you have any special requirements with regard to deliveries, including Saturdays, phone calls 1 hour prior to delivery, etc. just pick up the phone; we will do our best to accommodate your requests. Since our carriers are our own and goods come directly from our warehouse, we are able to comply with most requests and make sure they carried out, if not , we will let you know before you place your order.

Delivery Surcharges by Postcode

Republic Of Ireland £85
IM £75
PO30-41 £37
GY1-8, JE £120
BT £45
KA1-26,KA29-30,TD,DG £55
PA21-33,PA35-41,PA34 (mainland) £74
KW15-17 £85
ZE £95
HS,PA20 £86
KA28,PA34(Offshore),PA60,PA61,PA76-78,PH42-44 £155
KA27, PA42-49, PA62-75 £95
IV40-49,IV51-54 £86
AB,IV1-28,IV30-32,IV36,IV55-56,KW1-14 £58
PH19,PH45-50 £58

All prices exclude VAT

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